Website Development FAQs

Why should I choose your development services over another?

  • We’ll be honest with you when you’re making your decision about whether to use our service. Tell me more
  • We don’t use automated web page builders like many website developers. Tell me more
  • We’re a really small business so we’ll know you by name, and we’ll really care about the success of your business and your website.
  • Our prices are typically lower than larger web development firms and advertising agencies.
  • We have over 24 years of experience in website development and can provide insight that less experienced firms can’t.

Why do your websites cost more (or less) than others I’ve found?

Pricing for the development of a typical small business website ranges from $2,000 on the low end, to over $30,000 on the high end. The lower end variety are often available from a couple of different sources:

First are the freelancers who often have daytime jobs and very little overhead. What you gain in cost-savings you stand to lose in long-term support, as they may cease to stay in business. Second are the large discount website developers that may pay their sales staff more than their programmers. You deal with a knowledgeable person during the sales process, but often end up with mediocre to poor service during the building process. The cost to you might be “not getting what you really want”.

The upper end of pricing comes from design agencies who maintain nice offices and work with larger corporate clients. They often do branding work along with website, print, and video production. You’ll most often get great results but it might break your budget.

Our pricing falls between the low end and the high end. We don’t have the overhead of an agency, but we provide more customization and service offerings than discount web developers.

Although you can have a website built for less, we feel I’ve put together an offering of quality, service, and value that is well worth the price. To better suit your marketing budget, we can split the Semi-Custom and Custom website development fee into 12 monthly payments.

How long does it take to have a website built?

On average it takes from two to seven weeks to build a website. If your website simply needs to be redesigned, and the content is staying “as is”, the project can be completed in as little as two weeks from the start date.

Do you provide email accounts with service and support?

I don’t offer email accounts due to the time and expertise required to provide email service and support. I feel that most business email needs are better served by a service that specializes in email, such as Microsoft Outlook or G Suite from Google.

Will I be able to update the site myself when it’s finished?

Yes. Many of our clients take control of their website and learn to manage and update it on their own. We’ll provide initial training and help when you need it.

Do you only create WordPress websites?

No. We can work with almost any content management system you have in mind. If you need a simple HTML/CSS website without a content management system we can create it. In addition, we can partner with a team to create sophisticated web applications.

Will you maintain my website and make content updates as I need them?

Yes. We provide on-going support for almost all of our clients. Check out our WordPress Hosting and Maintenance Plans.

Will my website be mobile-friendly?

Definitely! Having a mobile-friendly website is more important than ever! We’ll make sure your website looks great on a variety of mobile devices including phones and tablets.

How and when do I pay?

For QuickLaunch websites you’ll pay the One Time Setup Fee at the start of the project. You’ll also set up the $38 monthly hosting and maintenance fee at that time.

For Semi-Custom and Custom projects you’ll set up the $38 monthly hosting and maintenance fee when the project begins. The website development fee requires a deposit to start and the remainder when the website goes live. The agreement we create for you will specify the exact amounts.

We can split the website development fee over a 12 month period if that works best for you. We understand that this is a big investment and want to help you budget for the expense in whatever way possible. The

We accept checks, all major credit cards, and debit cards.

How much input do I have in the website development process?

Your input and feedback is crucial to the success of your new website. Before we get started we’ll ask questions about your business and what expectations you have for the website. We’ll also find out what expectations you have regarding the look and feel of the website. We’re here to serve you and the visitors to your website by creating the best experience possible.

Who writes the content for the website?

For our QuickLaunch websites we develop the content. We’ll ask you questions about your business and services and use your answers to write the website content, including your team bios.

For Semi-Custom and Custom projects someone within your organization or a copywriter you hire will write the content. If you have currently have a website we can often work with the content you have and suggest edits where necessary. If you need help, we can recommend copywriters who can help clean up or write original content for you at an additional cost.

Can I move or “take” my website to another provider if you host my website?

Our QuickLaunch websites require that you use our web hosting and maintenance service, since the monthly fees help cover the cost of building your website.

For our Semi-Custom and Custom projects you’ll never be “locked in” to our hosting and maintenance service. We make it easy for you to take your website and use a different web hosting service once the initial website setup fee is paid. If you’ve ever tried to take your functioning website away from another company before, you’ll know it’s often a stressful process, and in some cases they won’t, or can’t let you move it.

If you want to host your website from a different server from the start, we can do that as well. Just let us know during the agreement phase and we’ll set that up as part of the terms.

Do I have full ownership of my website?

Yes, you have full ownership of your website. Many website providers can’t allow you to take your website to another hosting provider because your website is wrapped up in their content management system. This is the case with providers such as Squarespace and Wix. Under these circumstances you don’t really have full ownership of your website.

Website Hosting and Maintenance FAQs

Why should I choose your hosting and maintenance services over another?

We’re a bit biased, but the most important reasons are:

  • We offer phone based support, where many others don’t.
  • We’re a really small business so we’ll know you by name, and we’ll really care about the success of your business and your website.
  • Our prices are typically lower than larger web development firms and agencies.
  • We have over 24 years of experience in website development and can often provide insight into the best way to build or maintain a website.
  • We don’t try to do it all and we’ll only work with you if we think we’re a good fit for your business. For instance, many companies in the website maintenance and development space offer SEO or branding services, when they really don’t have the expertise to do it well. If you need expertise that we don’t have, we’ll help you find it.
  • We won’t try to sell you services that you don’t need. In fact, if you’re concerned about your current website provider, we won’t tell you to let us take over if it looks like they’re providing a good overall service. We only want your business if we van improve upon what you have.

Should I trust “Unlimited” offers for website hosting and maintenance?

Some hosting and maintenance providers offer “unlimited hosting” and “unlimited maintenance”. This is almost always a form of dishonest advertising since they will limit the amount of service you’ll actually get in the fine print of their agreement. So if there are any limits, then it’s not really unlimited. Look closely at the limits they impose before you move your website to their hosting servers or let them take over your website maintenance.

Where are your hosting servers located?

The servers are located in the TierPoint colocation data center in Dallas, TX. We use the services of a company that provides server admins and maintenance for our hosting servers. The benefit of letting us host your website, is that we’ll work directly with the server admins so that you never have to worry about website hosting.

What is your hourly rate?

$120 per hour. We always provide estimates for any work that will take more than one hour, so you’ll always know what you’re going to pay. For quicker updates and requests, we’ll give you an estimate upon your request. Many simple updates to text on your website will take less than ten minutes and cost around $20.

I don’t like my current provider. Am I stuck?

No you’re not. Depending on the way your website is set up and hosted we can typically provide the maintenance services you require. We can also let you know if you would be better off moving to a different host or maintenance service. We’ll see what issues you’re having, and if we can offer a better solution we will, but if not we’ll let you know.

Do you offer website maintenance services on websites that you don’t host?

Yes we do. The prices for maintenance only are the same as the prices for maintenance and hosting.

Do you host or maintain ecommerce websites?

Usually we don’t, but check with us regarding your website.

How do you track time and invoice for work?

We use the Harvest app for tracking time to the minute. Each update we do will have a note showing exactly what you requested, and the amount of time the update required. We send invoices every other week. You’ll be able to pay the invoice online at your convenience. Note that our Premium and Premium Plus services come with website content update time included.

Do you outsource your maintenance services?

No we don’t. We’re located in Athens, GA and all client work is done in-house. Before signing up with another company, make sure you understand who you’ll be working with and where they’re located, if that’s important to you. If the prices for their service seem too low, chances are you’ll have a sub-par experience over time.

QuickLaunch Websites FAQs

What separates your websites from other low cost website providers?

Although there are many fine providers, we feel our attention to design, professionally written content and affordable pricing puts us at the top of the list. Take a look at our competitors and see if you agree.

Can I have custom banner photos?

Yes you can! We use Adobe Stock for high quality stock imagery. You can request that we use photos of your city, the region you’re in, or any type of photo you want. In addition you can provide staff or office photos for banners or on page imagery.

Will you make updates and maintain our website once it’s built?

Yes we will. We try to complete all update requests within one business day. Our hourly rate is $120 and most simple content updates take from 10 to 15 minutes and cost from $20 to $30.

Do I have to use your professionally written content?

No you don’t. You can use as much of your own content as you want, and if you like, we can help you organize it into a three page structure.

Do I have to add the text content to my website and create the pages?

No you don’t. Our websites are not a “do-it-yourself” system like many others. We handle everything for you.

Are your websites secure?

Yes they are. All of our websites have SSL security certificates included in the price and you’ll never pay an extra yearly fee for the certificate. Your website will have the lock icon to the left of the address bar in the browser.

Are your websites ADA compliant?

Yes they are. The Americans with Disabilities Act has standards for websites. Ours meet WCAG 2.1 standards which should keep your firm in good standing with current laws.